Research Note---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

Authors:
Alexandra Durcikova;Kelly J. Fadel;Brian S. Butler;Dennis F. Galletta
Affiliations:
Department of Management Information Systems, Eller College of Management, University of Arizona, Tucson, Arizona 85721;Department of Management Information Systems, Jon M. Huntsman School of Business, Utah State University, Logan, Utah 84322;Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260;Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260
Venue:
Information Systems Research
Year:
2011

Citing 19
Cited 1

Effects of individual characteristics, organizational factors and task characteristics on computer programmer productivity and job satisfaction

Information and Management
The reasons for turnover of information systems personnel

Information and Management
Redesigning the customer support process for the electronic economy: insights from storage dimensions

MIS Quarterly
Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management

Management Science
Knowledge and Productivity in Technical Support Work

Management Science
The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer

Management Science
Perceived Individual Collaboration Know-How Development Through Information Technology--Enabled Contextualization: Evidence from Distributed Teams

Information Systems Research
Understanding seeking from electronic knowledge repositories: An empirical study: Special Topic Section on Knowledge Management in Asia

Journal of the American Society for Information Science and Technology
The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance

Journal of Management Information Systems
An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices

Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success

Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective

Journal of Management Information Systems
Which reduces IT turnover intention the most: Workplace characteristics or job characteristics?

Information and Management
Information Technology and Organizational Learning: An Investigation of Exploration and Exploitation Processes

Organization Science
Knowledge sourcing methods

Information and Management
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues

MIS Quarterly
Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological factors, and organizational climate

MIS Quarterly
An examination of work-related correlates of job satisfaction in programmer/analysts

MIS Quarterly
How organizational climate and structure affect knowledge management-The social interaction perspective

International Journal of Information Management: The Journal for Information Professionals

What's different about social media networks? a framework and research agenda

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term competitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed.