Which reduces IT turnover intention the most: Workplace characteristics or job characteristics?

Authors:
D. Harrison McKnight;Brandis Phillips;Bill C. Hardgrave
Affiliations:
Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University, United States;Department of Accounting, School of Business & Economics, North Carolina A & T State University, United States;Information Systems Department, Sam M. Walton College of Business, University of Arkansas, United States
Venue:
Information and Management
Year:
2009

Citing 7
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Abstract

Studies have shown that positive perceived job characteristics, such as job significance and task autonomy, tend to decrease IT personnel turnover intention. In addition, employee perception of their workplace characteristics may affect turnover. Few studies have examined this. We tested whether workplace characteristics - structural fairness, trust in senior management, employee information sharing, and job security - affected turnover intention as much as did job characteristics. We found that workplace characteristics out-predicted job characteristics. However, this was true only for programmer/analysts. The reverse was true for technical support personnel. Practical implications are discussed.