Global software teams: collaborating across borders and time zones
Global software teams: collaborating across borders and time zones
Power, politics, and MIS implementation
Communications of the ACM
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Introduction to the Special Issue on Trust in an Organizational Context
Organization Science
Communication and Trust in Global Virtual Teams
Organization Science
Network Structure in Virtual Organizations
Organization Science
The Role of Trust in Organizational Settings
Organization Science
Developing Trust in Virtual Teams
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Information Systems Track-Collaboration Systems and Technology - Volume 2
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
European Journal of Information Systems
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Relating electronic mail use and network structure to R&D work networks and performance
Journal of Management Information Systems
Conflict and Performance in Global Virtual Teams
Journal of Management Information Systems
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
Journal of Management Information Systems
Becoming a Virtual Professor: Pedagogical Roles and Asynchronous Learning Networks
Journal of Management Information Systems
Because Time Matters: Temporal Coordination in Global Virtual Project Teams
Journal of Management Information Systems
Special Issue: Trust in Online Environments
Journal of Management Information Systems
Journal of Management Information Systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
The nature of theory in information systems
MIS Quarterly
Information about information: a taxonomy of views
MIS Quarterly
Impact of User Satisfaction and Trust on Virtual Team Members
Information Resources Management Journal
Virtual Team Trust: Instrument Development and Validation in an IS Educational Environment
Information Resources Management Journal
Evaluating the value of collaboration systems in collocated teams: A longitudinal analysis
Computers in Human Behavior
Banks and information technology: marketability vs. relationships
Electronic Commerce Research
Computers in Human Behavior
E-Leadership and Trust Management: Exploring the Moderating Effects of Team Virtuality
International Journal of Technology and Human Interaction
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The importance of communication and trust in the context of global virtual teams has been noted and reiterated in the information systems (IS) literature. Yet precisely how communication and trust influence certain outcomes within virtual teams remains unresolved. In this study, we seek to contribute some clarity to the understanding of the theoretical linkages among trust, communication, and member performance in virtual teams. To this end, we identify and test three proposed models (additive, interaction, and mediation) describing the role of trust in its relationship with communication to explain performance. In testing the relationships, we note that the concepts of communication and trust are inherently relational and not properties of individuals. Thus, we argue that a social network approach is potentially more appropriate than attribute-based approaches that have been utilized in prior research. Our results indicate that the "mediating" model best explains how communication and trust work together to influence performance. Overall, the study contributes to the existing body of knowledge on virtual teams by empirically reconciling conflicting views regarding the interrelationships between key constructs in the literature. Further, the study, through its adoption of the social network analysis approach, provides awareness within the IS research community of the strengths of applying network approaches in examining new organizational forms.