Factors of success for end-user computing
Communications of the ACM
CUU '00 Proceedings on the 2000 conference on Universal Usability
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The impact of culture and gender on web sites: an empirical study
ACM SIGMIS Database
Cultural differences in the online behavior of consumers
Communications of the ACM
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
The Role of Culture in Interface Acceptance
INTERACT '97 Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Designing mobile commerce applications
Communications of the ACM - Mobile computing opportunities and challenges
Customer Satisfaction in Virtual Environments: A Study of Online Investing
Management Science
The Elements of User Experience: User-Centered Design for the Web
The Elements of User Experience: User-Centered Design for the Web
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
The role of pleasure in web site success
Information and Management
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Designing usable online stores: A landscape preference perspective
Information and Management
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
International Journal of Human-Computer Studies
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
The Social Impact on Web Design in Online Social Communities
WSKS '09 Proceedings of the 2nd World Summit on the Knowledge Society: Visioning and Engineering the Knowledge Society. A Web Science Perspective
Cultural, National, and Industry-Level Differences in B2B Web Site Design and Content
International Journal of Electronic Commerce
Consumer Empowerment Through Internet-Based Co-creation
Journal of Management Information Systems
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
Computers in Human Behavior
A model of customers' initial trust in unknown online retailers: an empirical study
International Journal of Business Information Systems
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
The role of trust in e-business: understanding the customer
ICCOMP'10 Proceedings of the 14th WSEAS international conference on Computers: part of the 14th WSEAS CSCC multiconference - Volume II
Computers in Human Behavior
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
Using metaphors to explore cultural perspectives in cross-cultural design
IDGD'11 Proceedings of the 4th international conference on Internationalization, design and global development
International Journal of Electronic Commerce
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
Cultural Signifiers of Web Site Images
Journal of Management Information Systems
The Role of Communication and Trust in Global Virtual Teams: A Social Network Perspective
Journal of Management Information Systems
What makes bloggers share knowledge? An investigation on the role of trust
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
An investigation of consumers' webstore shopping: A view of click-and-mortar company
International Journal of Information Management: The Journal for Information Professionals
Information Systems and e-Business Management
TRUST'12 Proceedings of the 5th international conference on Trust and Trustworthy Computing
Journal of Global Information Management
A Comparative Analysis of Chinese Consumers' Increased vs. Decreased Online Purchases
Journal of Electronic Commerce in Organizations
Usability Design and Psychological Ownership of a Virtual World
Journal of Management Information Systems
A Data-Driven Approach to Measure Web Site Navigability
Journal of Management Information Systems
Computers in Human Behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Direct mailing decisions based on the worst and best practice cross-efficiency evaluations
International Journal of Business Information Systems
Centrality of visual aesthetics in the online context: an assessment and empirical evidence
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
"Who decides?": security and privacy in the wild
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Website design, trust and culture: An eight country investigation
Electronic Commerce Research and Applications
How old are you really? Cognitive age in technology acceptance
Decision Support Systems
Users' intrinsic and extrinsic drivers to use a web-based educational environment
Computers & Education
Hi-index | 0.00 |
Despite rapidly increasing numbers of diverse online shoppers, the relationship of Web site design to trust, satisfaction, and loyalty has not previously been modeled across cultures. In the current investigation, three components of Web site design (information design, navigation design, and visual design) are considered for their impact on trust and satisfaction. In turn, relationships of trust and satisfaction to online loyalty are evaluated. Utilizing data collected from 571 participants in Canada, Germany, and China, various relationships in the research model are tested using partial least squares analysis for each country separately. In addition, the overall model is tested for all countries combined as a control and verification of earlier research findings, although this time with a mixed country sample. All paths in the overall model are confirmed. Differences are determined for separate country samples concerning whether navigation design, visual design, and information design result in trust, satisfaction, and ultimately loyalty-suggesting design characteristics should be a central consideration in Web site design across cultures.