Adoption intention in GSS: relative importance of beliefs
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
Issues and opinion on structural equation modeling
MIS Quarterly
Consumer trust in an Internet store
Information Technology and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The effect of webtrust on the perceived trustworthiness of a web site and the utilization of electronic commerce
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Journal of Management Information Systems
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
How Hypertext Links Influence Consumer Perceptions to Build and Degrade Trust Online
Journal of Management Information Systems
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Revisiting the role of web assurance seals in business-to-consumer electronic commerce
Decision Support Systems
International Journal of Electronic Commerce
Journal of Management Information Systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Journal of Management Information Systems
Information Systems Research
Information Systems and e-Business Management
Direct mailing decisions based on the worst and best practice cross-efficiency evaluations
International Journal of Business Information Systems
Hi-index | 0.00 |
This study proposes a framework regarding the relationship between consumer trust, satisfaction, expectation, and post-expectation in the context of electronic commerce. In particular, the framework draws together from three theories: social exchange theory, expectation-confirmation theory, and post-acceptance model of IS continuance. Following the longitudinal pre-purchase and post-purchase stages, this study provides a theoretical framework combining trust, expectation, satisfaction, and post-expectation (i.e., perceived usefulness) and tests the proposed model empirically using Internet consumer behavior data collected via two rounds of Web surveys. The empirical findings suggest that both consumer's trust and expectation have positive influences on consumer's satisfaction; a significant and positive relationship is detected between consumer's trust and expectation; customer's satisfaction and perceived usefulness as post-expectation belief are important predictors of repurchase intention. In consequence, the study provides a framework explaining the subsequent relationships of trust, expectation, confirmation, satisfaction, post-expectation, and repurchase intention (i.e., consumer trust 驴 expectation 驴 confirmation 驴 satisfaction 驴 post-expectation 驴 repurchase intention) across pre-purchase and post-purchase stages. Theoretical and practical implications are discussed.