Consumer privacy concerns about Internet marketing
Communications of the ACM
What makes Internet users visit cyber stores again? key design factors for customer loyalty
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Trust in e-commerce vendors: a two-stage model
ICIS '00 Proceedings of the twenty first international conference on Information systems
Usability Engineering
Consumer trust in an Internet store
Information Technology and Management
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Key dimensions of business-to-consumer web sites
Information and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
A classification of internet retail stores
International Journal of Electronic Commerce
Satisfaction with Internet-Based Services: The Role of Expectations and Desires
International Journal of Electronic Commerce
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
A study of factors that affect user intentions toward email service switching
Information and Management
Design aesthetics leading to m-loyalty in mobile commerce
Information and Management
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
How can the Web help build customer relationships?
Information and Management
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
The complexity of richness: Media, message, and communication outcomes
Information and Management
Satisfier and dissatisfier factors of websites users: an exploratory study
EATIS '07 Proceedings of the 2007 Euro American conference on Telematics and information systems
The role of usability and satisfaction in the consumer's commitment to a financial services website
International Journal of Electronic Finance
The impact of language and culture on perceived website usability
Journal of Engineering and Technology Management
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Information and Management
Exploring Loyalty Intention in the Electronic Marketplace
Electronic Markets
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce
Information and Management
Information and Management
The role of trust in e-commerce relational exchange: A unified model
Information and Management
Using fuzzy TOPSIS method for evaluating the competitive advantages of shopping websites
Expert Systems with Applications: An International Journal
Information Systems Research
International Journal of Human-Computer Studies
Consumer perception of interface quality, security, and loyalty in electronic commerce
Information and Management
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
A study of the adoption of self-service technologies by consumers in convenience stores
ICACT'09 Proceedings of the 11th international conference on Advanced Communication Technology - Volume 3
Virtual travel communities and customer loyalty: Customer purchase involvement and web site design
Electronic Commerce Research and Applications
Increasing trust in mobile commerce through design aesthetics
Computers in Human Behavior
A study of customer satisfaction with online shopping: evidence from the UAE
International Journal of Advanced Media and Communication
Information Systems and e-Business Management
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We performed a study to determine the influence that perceived usability has on the user's loyalty to websites that they visit. The results of the empirical analysis confirmed that the trust of the user increases when the user perceived that the system was usable and that there was a consequent increase in the degree of website loyalty. In the same way, greater usability was found to have a positive influence on user satisfaction, and this also generated greater website loyalty. Finally, it was found that user trust was partially dependent on the degree of consumer website satisfaction.