Building customer trust in mobile commerce
Communications of the ACM - Digital rights management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The antecedents of consumers' loyalty toward internet service providers
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Extending the TAM for a t-commerce
Information and Management
International Journal of Electronic Commerce
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Investigating online information disclosure: Effects of information relevance, trust and risk
Information and Management
International Journal of Business Information Systems
Consumer feelings and behaviours towards well designed websites
Information and Management
Citizen science 2.0: data management principles to harness the power of the crowd
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
The role of inter-channel trust transfer in establishing mobile commerce trust
Electronic Commerce Research and Applications
An empirical analysis of consumers' protection toward e-commerce transactions in Malaysia
International Journal of Business Information Systems
Electronic Commerce Research
A study on usage of IT and its implications on e-procurement in Indian organisations
International Journal of Business Information Systems
International Journal of Information Management: The Journal for Information Professionals
The effects of relationship quality and switching barriers on customer loyalty
International Journal of Information Management: The Journal for Information Professionals
Customers' international online trust - insights from focus group interviews
Journal of Theoretical and Applied Electronic Commerce Research
WISM'12 Proceedings of the 2012 international conference on Web Information Systems and Mining
Trust and knowledge sharing in diverse global virtual teams
Information and Management
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Testing alternative models of individuals' social media involvement and satisfaction
Computers in Human Behavior
A unified model of the co-creation process
Expert Systems with Applications: An International Journal
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Recently, studies of B2C e-commerce have used intention theory to understand the role of trust of Internet transactions but most have investigated only a component of e-commerce (e.g., initial adoption or continuance) and neglected the role of good relations with the consumer in ensuring a successful sustained relationship. Therefore, a model that went beyond intention and included key relational concepts (satisfaction, value, loyalty, etc.) was developed. Trust and its components are a major part of this model, which was based on strong theoretical foundations. Fifteen hypotheses were formulated. Data on the constructs were collected from 420 respondents and analyzed using elliptical re-weighted least squares as the estimation method to test model validity and the hypotheses. An additional relationship between satisfaction and customer loyalty was investigated. Implications for researchers and practitioners are discussed.