Using the Web as a survey tool: results from the second WWW user survey
Proceedings of the Third International World-Wide Web conference on Technology, tools and applications
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Internet-based e-shopping and consumer attitudes an empirical study
Information and Management
A literature review and classification of electronic commerce research
Information and Management
Consumer trust in an Internet store
Information Technology and Management
Enticing online consumers: an extended technology acceptance perspective
Information and Management
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Expectations versus reality: a snapshot of consumer experiences with Internet retailing
International Journal of Information Management: The Journal for Information Professionals
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
A study of factors that affect user intentions toward email service switching
Information and Management
What keeps online customers repurchasing through the internet?
ACM SIGecom Exchanges
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Expert Systems with Applications: An International Journal
Deconstructing mobile commerce service with continuance intention
International Journal of Mobile Communications
Expert Systems with Applications: An International Journal
Pricing internet access for disloyal users: a game-theoretic analysis
Proceedings of the 3rd international workshop on Economics of networked systems
Information and Management
Information and Management
Information and Management
The role of trust in e-commerce relational exchange: A unified model
Information and Management
ICQT '09 Proceedings of the 6th International Workshop on Internet Charging and Qos Technologies: Network Economics for Next Generation Networks
Revisiting internet access pricing for loyal customers: the long-term interaction case
NGI'09 Proceedings of the 5th Euro-NGI conference on Next Generation Internet networks
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
The role of trust in e-business: understanding the customer
ICCOMP'10 Proceedings of the 14th WSEAS international conference on Computers: part of the 14th WSEAS CSCC multiconference - Volume II
Retail managers' perspectives on the effectiveness of corporate e-personalisation initiatives
International Journal of Business Information Systems
International Journal of Business Information Systems
International Journal of Information Management: The Journal for Information Professionals
Critical review of the e-loyalty literature: a purchase-centred framework
Electronic Commerce Research
Citizens' Adoption of Pay-to-use E-Government Services: An Empirical Study
International Journal of Electronic Government Research
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
Simulation of cross-border competitions of free Internet content providers
Computers in Industry
Electronic Commerce Research
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Internet popularity is growing at an impressive rate. Sooner or later, every consumer comes face to face with the decision of choosing an Internet Service Provider (ISP). This study developed and empirically tested a model examining the antecedents of consumer loyalty toward ISPs. It incorporated the concept of expected technology change into the model to examine its effects on the formation of ISP loyalty intention. Confirmatory Factor Analysis (CFA) was performed to examine the reliability and validity of the measurement model, and the structural equation modeling techniques were used to evaluate the casual model. Based on an internet survey in Taiwan, this study showed that perceived value is very important in generating overall customer satisfaction and loyalty intention toward an ISP, and that perceived trust of an ISP enhances perceived value, overall satisfaction, and loyalty intention. However, the study demonstrated that future ISP technology expectancy exerted a negative influence on a consumer's overall satisfaction and loyalty intention toward their ISP.