Issues and opinion on structural equation modeling
MIS Quarterly
The antecedents and consequents of user perceptions in information technology adoption
Decision Support Systems
Diffusion of e-commerce: an analysis of the adoption of four e-commerce activities
Telematics and Informatics
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
The antecedents of consumers' loyalty toward internet service providers
Information and Management
What drives mobile commerce? An empirical evaluation of the revised technology acceptance model
Information and Management
User acceptance of wireless short messaging services: Deconstructing perceived value
Information and Management
Value-based Adoption of Mobile Internet: An empirical investigation
Decision Support Systems
A meta-analysis of the technology acceptance model
Information and Management
A framework for pricing government e-services
Electronic Commerce Research and Applications
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Evidence exists that citizens' demand for pay-to-use e-government services is highly price-elastic. But research on citizens' adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model TAM and Perceived Characteristics of Innovating PCI do not factor in potential adopters' monetary cost perceptions is a plausible reason for such bias in research efforts. The paper posits a model wherein the value perceived by a citizen in government-to-citizen G2C online channel, and traditional public service delivery channel are antecedents of his or her intention to use the online channel. The model was tested in the context of the rail ticketing service of Indian Railways a Department of India's federal government. Results support the hypothesized paths, and offer useful managerial guidance to encourage citizens' adoption. The paper discusses the prospect of certain adverse consequences for public administration and citizens, which could be linked to e-government and user charges, and ways to mitigate them. Research implications are also discussed.