The logic of electronic markets
Harvard Business Review
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
A classification of internet retail stores
International Journal of Electronic Commerce
The antecedents of consumers' loyalty toward internet service providers
Information and Management
Examination of online channel preference: using the structure-conduct-outcome framework
Decision Support Systems
Convenience and TAM in a ubiquitous computing environment: The case of wireless LAN
Electronic Commerce Research and Applications
The impact of personality type on purchasing decisions in virtual stores
Information Technology and Management
Assessing anti-phishing preparedness: A study of online banks in Hong Kong
Decision Support Systems
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
Mapping the reasons for resistance to Internet banking: A means-end approach
International Journal of Information Management: The Journal for Information Professionals
Communication strategies to overcome functional and psychological resistance to Internet banking
International Journal of Information Management: The Journal for Information Professionals
Enhancing user experience through pervasive information systems: The case of pervasive retailing
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
The assessment of usability of electronic shopping: A heuristic evaluation
International Journal of Information Management: The Journal for Information Professionals
The Impact of Age on Electronic Commerce Participation: An Exploratory Model
Journal of Electronic Commerce in Organizations
Online Promotion of the E-Commerce Websites in Retail Market in China: An Empirical Study
Journal of Electronic Commerce in Organizations
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Recent surveys have predicted that Internet shopping will show considerable growth over the next few years although there is still much uncertainty about the factors that will drive or inhibit this growth. This paper presents a study of consumers' experiences of Internet shopping. By examining more than 100 purchases of a wide range of products from Internet sites in five countries, the transactions and the experiences of consumers were compared with expected outcomes based on current academic and industry research. The study found that consumers' expectations of convenience, customised service and access to a wider variety of products were realised in 70% of cases. However, consumer concerns about security, ease of use, levels of service and overall cost pose significant constraints on growth. On the basis of these findings a more integrated approach to research in Internet shopping is proposed.