Designing the user interface (videotape)
Designing the user interface (videotape)
The case against user interface consistency
Communications of the ACM
A classification of visual representations
Communications of the ACM
Principles of effective visual communication for graphical user interface design
Human-computer interaction
Usability Engineering
InterShop: enhancing the vendor/customer dialectic in electronic shopping
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Quantifying the effect of user interface design features on cyberstore traffic and sales
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM
Enticing online consumers: a technology acceptance perspective research-in-progress
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Consumer trust in an Internet store
Information Technology and Management
Balancing the vendor and consumer requirements for electronic shopping systems
Information Technology and Management
Key dimensions of business-to-consumer web sites
Information and Management
User Modelling for Live Help Systems
WELCOM '01 Proceedings of the Second International Workshop on Electronic Commerce
Enticing online consumers: an extended technology acceptance perspective
Information and Management
On-line retailing: an investigation into the success factors
Seeking sucess in E-business
Business use of internet-based information systems: the case of Korea
European Journal of Information Systems
Functional characteristics of commercial web sites: a longitudinal study in Hong Kong
Information and Management
Evaluating e-commerce functionality with a focus on customer service
Communications of the ACM - Voting systems
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Information systems orientation and business use of the internet: an empirical study
International Journal of Electronic Commerce - Special issue: Electronic intermediaries and networks in business-to-business electronic commerce
Factors affecting the implementation success of Internet-based information systems
Computers in Human Behavior
Journal of Management Information Systems
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
The role of usability and satisfaction in the consumer's commitment to a financial services website
International Journal of Electronic Finance
Computers in Human Behavior
An Analysis of Diversity in Electronic Commerce Research
International Journal of Electronic Commerce
Expert Systems with Applications: An International Journal
International Journal of Electronic Commerce
Expert Systems with Applications: An International Journal
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Impact of web experience on e-consumer responses
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
Expectations versus reality: a snapshot of consumer experiences with Internet retailing
International Journal of Information Management: The Journal for Information Professionals
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This article describes an empirical method for classifying Internet retail sites for electronic commerce. The technique used 35 observable Internet retail site attributes and features of online stores as the raw data to classify the online stores into meaningful groups. This paper presents a classification of online retail stores based upon an August 1996 convenience sample of 137 Internet retail stores. Descriptive statistics for 44 variables provide a snapshot of key attributes and features of online stores. Subsequent cluster and factor analysis identified five distinct Web catalog interface categories: superstores, promotional stores, plain sales stores, one-page stores, and product listings. Online stores differ primarily on the three dimensions: size, service offerings, and interface quality. A preponderance of the stores in the study had limited product selection, few service features, and poor interfaces. This categorization provides a better understanding of the strategies pursued in Internet-based marketing and will be helpful for Internet retail store designers as well as for researchers to structure and target further analyses in this domain.