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ACM Transactions on Information Systems (TOIS)
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Communications of the ACM
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Communications of the ACM
Web page design: a different multimedia
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Conference Companion on Human Factors in Computing Systems
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ACM SIGMIS Database
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International Journal of Human-Computer Studies
International Journal of Human-Computer Studies
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International Journal of Human-Computer Studies
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International Journal of Human-Computer Studies
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International Journal of Electronic Commerce
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International Journal of Electronic Commerce
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Journal of the American Society for Information Science and Technology
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HCD'11 Proceedings of the 2nd international conference on Human centered design
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Computers in Human Behavior
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Computers in Human Behavior
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Journal of Management Information Systems
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Information Processing and Management: an International Journal
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Electronic Commerce Research and Applications
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This paper draws on research from a wide literature base to develop a model relating Web navigation systems, disorientation, engagement, user performance, and intentions. The model is tested in an experimental study examining the effects of one simple and two global navigation systems. Although well-accepted design guidelines were followed for the first global navigation system, it was not superior to the simple system. However, the second global navigation system resulted in lower disorientation than the simple system. Based on the study's results, two design guidelines to govern the development of future Web-based systems are suggested.