Standard parameters for searching behaviour in search engines and their empirical evaluation
Journal of Information Science
A semi-automatic usage-based method for improving hyperlink descriptions in menus
International Journal of Human-Computer Studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The dynamics of personal territories on the web
Proceedings of the 20th ACM conference on Hypertext and hypermedia
The dynamics of personal territories on the web
ACM SIGWEB Newsletter
Discovering stages in web navigation
UM'05 Proceedings of the 10th international conference on User Modeling
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This paper investigates how knowledge workers utilize the Web to seek external information as part of their daily work. Thirty four participants from seven companies were interviewed about their information needs and preferences. In addition, a custom-developed software application recorded each participant's Web behavior for a two week monitoring period. To understand better the significant episodes of activity identified in the Web tracking logs, a second round of personal interviews was conducted. The study found that people who use the Web as part of their work engage in four complementary modes of undirected viewing, conditioned viewing, informal search, and formal search. Moreover, each mode is characterized by information seeking moves based on recurrent sequences of browser functions and features. Based on these findings, a model of Web use is presented, as well as some suggestions for supporting and enhancing Web information seeking in organizations.