Improving a human-computer dialogue
Communications of the ACM
Understanding user evaluations of information systems
Management Science
Communications of the ACM
The relation between user satisfaction, usage of information systems and performance
Information and Management
Building consumer trust online
Communications of the ACM
Measuring information quality of web sites: development of an instrument
ICIS '99 Proceedings of the 20th international conference on Information Systems
External manifestations of trustworthiness in the interface
Communications of the ACM
Security models for web-based applications
Communications of the ACM
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
User evaluations of IS as surrogates for objective performance
Information and Management
Security threats to internet: a Korean multi-industry investigation
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Recent worms: a survey and trends
Proceedings of the 2003 ACM workshop on Rapid malcode
Initial trust and the adoption of B2C e-commerce: The case of internet banking
ACM SIGMIS Database
Spamming, phishing, authentication, and privacy
Communications of the ACM - The Blogosphere
netWorker - Trekking ahead: trends for 2005
Phishing: Cutting the Identity Theft Line
Phishing: Cutting the Identity Theft Line
How to make secure email easier to use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The battle against phishing: Dynamic Security Skins
SOUPS '05 Proceedings of the 2005 symposium on Usable privacy and security
Detecting Malicious JavaScript Code in Mozilla
ICECCS '05 Proceedings of the 10th IEEE International Conference on Engineering of Complex Computer Systems
Cryptographic alias e-mail addresses for privacy enforcement in business outsourcing
Proceedings of the 2005 workshop on Digital identity management
Phishing Exposed
Protecting Users against Phishing Attacks
The Computer Journal
Phishing and Countermeasures: Understanding the Increasing Problem of Electronic Identity Theft
Phishing and Countermeasures: Understanding the Increasing Problem of Electronic Identity Theft
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
A survey of trust and reputation systems for online service provision
Decision Support Systems
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
Journal of Management Information Systems
Expectations versus reality: a snapshot of consumer experiences with Internet retailing
International Journal of Information Management: The Journal for Information Professionals
Quantitative evaluation of commercial web sites
International Journal of Information Management: The Journal for Information Professionals
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Determinants of the Web accessibility of European banks
Information Processing and Management: an International Journal
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Phishing has enormous impacts on the financial industry. This research aims to investigate anti-phishing preparedness of banks in Hong Kong. Web sites of registered Hong Kong banks are analyzed. Information related to phishing and anti-phishing measures adopted by banks are gathered and scores are assigned to banks according to a model measuring accessibility, usability, and information content. A combined score is computed for each bank by measuring the average performance of the bank Web site in all three aspects. The analysis revealed that banks in Hong Kong were generally prepared for countering phishing attacks, and separated out into three clusters that differed in terms of accessibility. The research identified that phishing information was easier to access and was richer in content and coverage compared to information related to anti-phishing measures. Although banks attached importance to information related to anti-phishing measures they needed to improve the accessibility of such information on their Web sites and needed to provide anti-phishing measures related information corresponding to all possible types of phishing attacks including malware and phishing e-mail.