interactions
Specifying Quality Characteristics and Attributes for Websites
Web Engineering, Software Engineering and Web Application Development
Creating a virtual store image
Communications of the ACM - Mobile computing opportunities and challenges
Accessibility of Internet websites through time
Assets '04 Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility
From DQ to EQ: understanding data quality in the context of e-business systems
Communications of the ACM - The digital society
Metric for web accessibility evaluation
Journal of the American Society for Information Science and Technology
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
Expert Systems with Applications: An International Journal
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Information and Management
Structural equation model for effective CRM of digital content industry
Expert Systems with Applications: An International Journal
Costs and benefits of XBRL adoption: early evidence
Communications of the ACM - Urban sensing: out of the woods
An empirical investigation of the key determinants of data warehouse adoption
Decision Support Systems
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
The Unified Web Evaluation Methodology (UWEM) 1.2 for WCAG 1.0
ICCHP '08 Proceedings of the 11th international conference on Computers Helping People with Special Needs
Assessing anti-phishing preparedness: A study of online banks in Hong Kong
Decision Support Systems
A model of user adoption of interface agents for email notification
Interacting with Computers
CRM to improve the avoidance tendency in science and engineering college in Korea
Expert Systems with Applications: An International Journal
WAB*: A Quantitative Metric Based on WAB
ICWE '9 Proceedings of the 9th International Conference on Web Engineering
Building Findable Websites: Web Standards SEO and Beyond
Building Findable Websites: Web Standards SEO and Beyond
Web pages as a tool for a strategic description of the Spanish largest firms
Information Processing and Management: an International Journal
Automatic web accessibility metrics: Where we are and where we can go
Interacting with Computers
An incremental approach for building accessible and usable web applications
WISE'10 Proceedings of the 11th international conference on Web information systems engineering
Journal of Engineering and Technology Management
Organizational adoption of open source software
Journal of Systems and Software
Investigating effectiveness and user acceptance of semantic social tagging for knowledge sharing
Information Processing and Management: an International Journal
Internet banking versus other banking channels: Young consumers' view
International Journal of Information Management: The Journal for Information Professionals
Mapping the reasons for resistance to Internet banking: A means-end approach
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Quantitative evaluation of commercial web sites
International Journal of Information Management: The Journal for Information Professionals
A conceptual model for the process of IT innovation adoption in organizations
Journal of Engineering and Technology Management
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This paper aims at identifying the factors influencing the implementation of Web accessibility (WA) by European banks. We studied a database made up of 49 European banks whose shares are included in the Dow Jones EURO STOXX(R) TMI Banks [8300] Index. Regarding the factors for the implementation, we considered three feasible reasons. Firstly, WA adoption can be motivated by operational factors, as WA can aid in increasing operational efficiency. Secondly, we expect large banks to have higher WA levels, as small firms face competitive disadvantages with regard to technology adoption. Lastly, WA can also be understood as a part of the Corporate Social Responsibility (CSR) strategy, so, the more committed a bank is to CSR, the more prone it will be to implement WA. Our results indicate that neither the operational factors nor the firm size seem to have exerted a significant influence on WA adoption. Regarding CSR commitment, results indicate a significant influence on WA adoption. However, the effect of the influence is contrary to that hypothesized, since more CSR-committed banks have less accessible Web sites. A possible reason for this result is that banks not included in the CSR indexes try to overcome this drawback by engaging in alternative CSR activities such as WA.