Internet-based e-banking and consumer attitudes: an empirical study
Information and Management
E-banking and customer preferences in Malaysia: an empirical investigation
Information Sciences—Informatics and Computer Science: An International Journal - Internet computing
Technology acceptance model for internet banking: an invariance analysis
Information and Management
International Journal of Human-Computer Studies
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
Online banking: a field study of drivers, development challenges, and expectations
International Journal of Information Management: The Journal for Information Professionals
Journal of the American Society for Information Science and Technology
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
Determinants of the Web accessibility of European banks
Information Processing and Management: an International Journal
A systematic review of Internet banking adoption
Telematics and Informatics
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Financial institutions offer new banking channels to their customers, as technology adds new dimensions to the classic banking systems. One of the most popular self-service banking technologies is Internet banking. This study examines how young consumers perceive Internet banking in relation to other six banking channels (brick and mortar, automated teller machine (ATM), phone banking, wireless application protocol (WAP), electronic fund transfer at point of sale (EFTPOS), and bank branches in stores). Correspondence analysis and cluster analysis revealed the banking channels that are close with Internet banking. The results indicate that Internet banking, ATM, and phone banking substitute each other. The results also show that Internet banking is considered to be efficient for ease of use and access, and that the users of Internet banking lack confidence in the security of the web sites of Internet banking. The article concludes with a discussion of implications, limitations, and directions for future research.