Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Internet-based e-banking and consumer attitudes: an empirical study
Information and Management
The role of individual differences in Internet searching: an empirical study
Journal of the American Society for Information Science and Technology
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Quality and effectiveness in web-based customer support systems
Information and Management
Consumer-perceived risk in e-commerce transactions
Communications of the ACM - Mobile computing opportunities and challenges
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Literature derived reference models for the adoption of online shopping
Information and Management
A comparison of Magal's service quality instrument with SERVPERF
Information and Management
A meta-analysis of the technology acceptance model
Information and Management
Data triangulation and web quality metrics: a case study in e-government
Information and Management
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Internet transactions: perceptions of personal risk
International Journal of Networking and Virtual Organisations
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
Investigating the role of attitude in technology acceptance from an attitude strength perspective
International Journal of Information Management: The Journal for Information Professionals
Internet banking versus other banking channels: Young consumers' view
International Journal of Information Management: The Journal for Information Professionals
Mapping the reasons for resistance to Internet banking: A means-end approach
International Journal of Information Management: The Journal for Information Professionals
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
Customer Knowledge Management and E-commerce: The role of customer perceived risk
International Journal of Information Management: The Journal for Information Professionals
Website practices: A comparison between the top 1000 companies in the US and Taiwan
International Journal of Information Management: The Journal for Information Professionals
Information load: its relationship to online exploratory and shopping behavior
International Journal of Information Management: The Journal for Information Professionals
A framework for internet channel evaluation
International Journal of Information Management: The Journal for Information Professionals
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
The assessment of usability of electronic shopping: A heuristic evaluation
International Journal of Information Management: The Journal for Information Professionals
Using SERVQUAL to assess the quality of e-learning experience
Computers in Human Behavior
International Journal of Business Information Systems
The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation
Computer Standards & Interfaces
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
Six Sigma Approach to Improve Quality in E-Services: An Empirical Study in Jordan
International Journal of Electronic Government Research
Testing alternative models of individuals' social media involvement and satisfaction
Computers in Human Behavior
Para-social relationships and continuous use of mobile devices
International Journal of Mobile Communications
International Journal of Business Information Systems
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This study examines the dimensions of web service quality based on e-customer's, expectations and perceptions. We develop operationalized web service quality constructs, and analyze, their relationships with customer satisfaction and behavioral intentions in an e-business environment. The three identified dimensions of web service quality are perceived risk, web content and service, convenience. One of the major findings of this study is that although less perceived risk may lead to a favorable perception of web service quality, it does not necessarily translate to customer satisfaction, or positive behavioral intentions. Individual PC skill sets may affect perception of service convenience, but seems to have no influence on how customers assess web service quality, customer satisfaction or, behavioral intentions to use the e-service. The indirect or mediating influence of satisfaction on web, service quality and behavioral intentions is indeed stronger than the direct influence of web service, quality on behavioral intentions.