Consumer trust in an Internet store
Information Technology and Management
Conceptualizing Trust: A Typology and E-Commerce Customer Relationships Model
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
Information Systems Research
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
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User perception of the risk associated with giving information to online companies is examined, as well as user concerns with personal privacy and beliefs that using the internet can result in personal privacy problems. A research model was proposed by integrating constructs from previous research, and a survey was conducted to examine one construct: user perception of the internet or the degree to which individuals discriminate between online versus traditional companies. Overwhelmingly, respondents reported feeling more at risk and less safe when giving information to firms that conduct business only online than when giving information to firms that conduct business only in the traditional face-to-face manner in an office or store. Additionally, 65% of those surveyed believe that using the internet can result in personal privacy problems. This paper suggests that positive merchant/web attributes are necessary but insufficient to provide the assurance of transaction safety that web users require.