Conceptualizing Trust: A Typology and E-Commerce Customer Relationships Model

Authors:
D. McKnight
Affiliations:
-
Venue:
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Year:
2001

Citing 0
Cited 17

Building customer trust in mobile commerce

Communications of the ACM - Digital rights management
Electronic Commerce Customer Relationship Management: A Research Agenda

Information Technology and Management
Authorization Based on Evidence and Trust

DaWaK 2000 Proceedings of the 4th International Conference on Data Warehousing and Knowledge Discovery
Models of trust in business-to-consumer electronic commerce

Seeking sucess in E-business
Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce

Information Technology and Management
Usability of websites contributing to trust in e-commerce

Trust in knowledge management and systems in organizations
Trust for ubiquitous, transparent collaboration

Wireless Networks - Special issue: Pervasive computing and communications
Perspectives of online trust and similar constructs: a conceptual clarification

ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
RFID, privacy and the perception of risk: A strategic framework

The Journal of Strategic Information Systems
Electronic Commerce Customer Relationship Management: An Assessment of Research

International Journal of Electronic Commerce
Internet transactions: perceptions of personal risk

International Journal of Networking and Virtual Organisations
A multitheoretical approach for solving trust problems in B2C e-commerce

International Journal of Networking and Virtual Organisations
Towards the intimate trust advisor

iTrust'03 Proceedings of the 1st international conference on Trust management
Trust strategies and policies in complex socio-technical safety-critical domains: an analysis of the air traffic management domain

RISE'06 Proceedings of the 3rd international conference on Rapid integration of software engineering techniques
A conceptual framework on mobile commerce acceptance and usage among Malaysian consumers: the influence of location, privacy, trust and purchasing power

WSEAS Transactions on Information Science and Applications
Statistically Enhanced Multi-Dimensional Trust Computing Mechanism for Cloud Computing

International Journal of Mobile Computing and Multimedia Communications
A trustworthiness evaluation method for wireless sensor nodes based on d-s evidence theory

WASA'13 Proceedings of the 8th international conference on Wireless Algorithms, Systems, and Applications

Quantified Score

Hi-index	0.00

Visualization

Abstract

A typology of trust concepts would enable researchers to compare results and communicate results more clearly. The typology would be especially valuable if the types of trust are shown to relate to each other. This paper justifies such an interdisciplinary typology and relates the trust constructs to e-commerce actions. It defines both conceptual level and operational level trust constructs. The conceptual level constructs consist of Disposition to Trust (from Psychology), Institution-based Trust (from Sociology), and Trusting Beliefs and Trusting Intentions (from Social Psychology). Each construct is further decomposed into two to four measurable subconstructs. Web vendor interventions designed to encourage customers to purchase goods/services or to share personal information with the vendor are posited to affect these behaviors by influencing customer trusting beliefs and trusting intentions in the vendor.