Trust between humans and machines, and the design of decision aids
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
"Trust me, I'm an online vendor": towards a model of trust for e-commerce system design
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Specifying and Analysing Trust for Internet Applications
I3E '02 Proceedings of the IFIP Conference on Towards The Knowledge Society: E-Commerce, E-Business, E-Government
A Computational Model of Trust and Reputation for E-businesses
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Trust in Electronic Environments
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 9 - Volume 9
Conceptualizing Trust: A Typology and E-Commerce Customer Relationships Model
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
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In an increasingly automated and networked world humans are facing new problems stemming from the introduction of machine-intensive communication. The natural human ability to asses, accumulate and evaluate trust in other humans through direct interpersonal communications is significantly impaired when humans interact with systems alone. The development of applications that rely on trust, like electronic commerce, is significantly affected by this fact. This paper outlines a joint project that Nokia and Hewlett-Packard have just begun which analyses a) the ability of technology to replace the traditional notion of human-evaluated trust with a measure of trust that can be evaluated for the human by automated systems, and b) how this measurement can be communicated to the human by a personal appliance that we call an Intimate Trust Advisor (ITA).