Effect of IS variables on information acquisition modes: an experimental investigation
Information and Management
Effective personalization of push-type systems—visualizing information freshness
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Agent-mediated electronic commerce: a survey
The Knowledge Engineering Review
Journal of Management Information Systems
Business use of the world-wide web
International Journal of Information Management: The Journal for Information Professionals
Literature derived reference models for the adoption of online shopping
Information and Management
Structural equation model for effective CRM of digital content industry
Expert Systems with Applications: An International Journal
The effects of the amount of information on cognitive responses in online purchasing tasks
Electronic Commerce Research and Applications
A novel viewpoint on information and interface design for auction web sites
Human Factors in Ergonomics & Manufacturing
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
A study of a B2C supporting interface design system for the elderly
Human Factors in Ergonomics & Manufacturing
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This article documents an effort to experimentally examine the effects of information characteristics of Web shopping sites on consumers' desire to approach the sites. A field experiment was conducted in which respondents visited shopping sites characterized by varying levels of information load. Two dimensions of information load, complexity and novelty were identified and were found to have differential effects on the desire to approach shopping sites. The novelty dimension kept consumers exploring the shopping sites, whereas the complexity dimension has the potential to induce impulse purchases. Managers are advised to design their virtual shopping environments in line with their marketing objectives. Novelty is the key to successfully shaping attitudes, delivering content and soliciting responses, whereas complexity encourages on-line transactions. Future research directions for information academicians are suggested to formulate alternative models for on-line exploration behavior and to develop better measures for on-line informational environments.