An empirical analysis of customer satisfaction for intranet marketing
Decision Support Systems - Special issue on economics of electronic commerce
Quality and effectiveness in web-based customer support systems
Information and Management
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
Information load: its relationship to online exploratory and shopping behavior
International Journal of Information Management: The Journal for Information Professionals
Quantitative evaluation of commercial web sites
International Journal of Information Management: The Journal for Information Professionals
Structural equation model for effective CRM of information infrastructure industry in Korea
Expert Systems with Applications: An International Journal
A strategic analysis for successful Brain Korea 21 initiative based on structural equation model
Expert Systems with Applications: An International Journal
Assessment of a complementary cyber learning system to offline teaching
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Classifying the segmentation of customer value via RFM model and RS theory
Expert Systems with Applications: An International Journal
CRM to improve the avoidance tendency in science and engineering college in Korea
Expert Systems with Applications: An International Journal
Expert system to evaluate English medium instruction in Korean Universities
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Computers in Biology and Medicine
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Determinants of the Web accessibility of European banks
Information Processing and Management: an International Journal
Hi-index | 12.07 |
Digital contents industry has been expanding its business based on broadband internet technology. But service level of contents provider has not reached the expected level of customers in the context of CRM yet. In this paper, we develop a structural equation model for customer satisfaction index (CSI) to measure the level of digital contents service quality reflecting the aspects of contents quality, service quality and provider quality. Our proposed model is applied to various types of contents such as on-line games, mobile contents, internet VOD services and e-music. The results give us the controllable feedback information to effectively improve customer satisfaction for each kind of digital content industry.