Web sites of the Fortune 500 companies: facing customers through home pages
Information and Management
An empirical study of adoptors and non-adopters of the Internet in Singapore
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
The technology acceptance model and the World Wide Web
Decision Support Systems
Extending the TAM for a World-Wide-Web context
Information and Management
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Consumer trust in an Internet store
Information Technology and Management
Trust Transfer on the World Wide Web
Organization Science
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
Understanding online purchase intentions: contributions from technology and trust perspectives
European Journal of Information Systems
Electronic window dressing: impression management with websites
European Journal of Information Systems - Managing e-business transformation
Information and Management
Online store image: conceptual foundations and empirical measurement
Information and Management
Electronic commerce adoption: an empirical study of small and medium US businesses
Information and Management
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
Economics and Electronic Commerce: Survey and Directions for Research
International Journal of Electronic Commerce
International Journal of Electronic Commerce
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The Journal of Strategic Information Systems
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
Argument form and spokesperson type: The recommendation strategy of virtual salespersons
International Journal of Information Management: The Journal for Information Professionals
The intellectual development of the technology acceptance model: A co-citation analysis
International Journal of Information Management: The Journal for Information Professionals
Customer Knowledge Management and E-commerce: The role of customer perceived risk
International Journal of Information Management: The Journal for Information Professionals
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This paper presents the results of a 6-year longitudinal survey of the websites of Standard & Poor's (S&P) 500 companies. Using the technology acceptance model (TAM) and impression management theory as guidance, and eight design and functional measures, we find that S&P 500 companies have gone through remarkable transformation in their web presence during the evaluation period of 1997-2003, signified by increasing levels of information, interactivity, and service offered at their websites. We find a continuing trend towards increasing numbers and types of features offered, suggesting that large companies are placing greater importance on customer orientation to their websites in an effort to create positive impressions about their companies and to induce consumer acceptance of their e-commerce technology. The findings of this study offer insights to managers for creating a web presence that improves customer and shareholder perceptions of the company, increases customer loyalty, and facilitates the execution of e-commerce strategies.