The content and design of web sites: an empirical study
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
The technology acceptance model and the World Wide Web
Decision Support Systems
Extending the TAM for a World-Wide-Web context
Information and Management
Consumer trust in an Internet store
Information Technology and Management
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
Understanding online purchase intentions: contributions from technology and trust perspectives
European Journal of Information Systems
The effect of positive mood on intention to use computerized decision aids
Information and Management
Online purchase intentions: A multi-channel store image perspective
Information and Management
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
Exploring gender differences in online shopping attitude
Computers in Human Behavior
Psychological climate and decision-making performance in a GDSS context
Information and Management
Information and Management
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
Electronic Commerce Research and Applications
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Electronic Commerce Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
The Role of Extrinsic Cues in Consumer Decision Process in Online Shopping Environments
Journal of Electronic Commerce in Organizations
Information Technology and Management
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
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Perceptions regarding an online store, developed after a brief study of the website, can significantly influence somebody's attitude towards purchasing at that store. These perceptions are collectively characterised as an "online store image." Our research developed reliable and valid measures for the components of an online store image, and examined the relationships of these components to attitudes and intentions to purchase online. Conceptually, the paper relied on the relatively established literature on "traditional" store image and technology acceptance research. Empirically, we focused on the store images of two online bookstores.Following standard processes for instrument development, we conducted two rounds of data collection (pilot sample, n = 61; main sample, n = 312) to assess reliability and validity. The paper presents multiple-item measurements for components of a store image: online store usefulness, enjoyment, ease of use, store style, familiarity, trustworthiness, and settlement performance. The components were regressed on attitudes and intentions towards purchasing at the online store, revealing significant, direct influences from usefulness, enjoyment, trustworthiness and settlement performance.