Issues and opinion on structural equation modeling
MIS Quarterly
The content and design of web sites: an empirical study
Information and Management
Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
Formal aspects of a generic model of trust for electronic commerce
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Consumer trust in an Internet store
Information Technology and Management
Balancing the vendor and consumer requirements for electronic shopping systems
Information Technology and Management
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Global corporate web sites: an empirical investigation of content and design
Information and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The development of initial trust in an online company by new customers
Information and Management
Online store image: conceptual foundations and empirical measurement
Information and Management
Literature derived reference models for the adoption of online shopping
Information and Management
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Online purchase intentions: A multi-channel store image perspective
Information and Management
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
Consumer perception of interface quality, security, and loyalty in electronic commerce
Information and Management
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Online merchants must learn how to compensate for the absence of a physical environment by using distinct cues in the form of site features, functionalities, and utilities to enhance online purchase intentions in the minds of consumers. Drawing on the cue-utilization research in marketing, the author extends the notion of extrinsic cues to online consumer decisions. In this research, the author explores the existence, relative importance, and salience of extrinsic cues in online consumer decision processes. Using a sample of 205 online shoppers, the author finds that web interface cues, transaction cues, and vendor image cues are important predictors of online purchase intentions. This paper also examines the individual effects of specific cues to assess the relative importance of these cues. The findings indicate that security-related cues have relatively higher positive association compared with other cues. Though nice site layout and design emerge as significant cues, information content and vendor image have greater positive association with online purchase intentions.