Securing the commercial Internet
Communications of the ACM
Money in electronic commerce: digital cash, electronic fund transfer, and Ecash
Communications of the ACM
Commercial scenarios for the Web: opportunities and challenges
Readings in electronic commerce
International encryption policy
Readings in electronic commerce
Economic issues in electronic commerce
Readings in electronic commerce
A flexible framework for network payment
Readings in electronic commerce
An emerging model of Web site design for marketing
Communications of the ACM
Decision Support Systems - Special issue on economics of electronic commerce
The content and design of web sites: an empirical study
Information and Management
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
E-Commerce for the 21st Century
Computer
Doing Business in the Wired World
Computer
Impacts of the electronic marketplace on transaction cost and market structure
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
An exploratory study of the emerging role of electronic intermediaries
International Journal of Electronic Commerce
Electronic window dressing: impression management with websites
European Journal of Information Systems - Managing e-business transformation
Integrating AHP and data mining for product recommendation based on customer lifetime value
Information and Management
Literature derived reference models for the adoption of online shopping
Information and Management
A transactional-cycle approach to evidence management for dispute resolution
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Winner's curse and parallel sales channels-Online auctions linked within e-tail websites
Information and Management
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
An investigation of user communication behavior in computer mediated environments
Computers in Human Behavior
Herd behavior in purchasing books online
Computers in Human Behavior
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Motivation for using search engines: A two-factor model
Journal of the American Society for Information Science and Technology
The atmospheric factors of online storefront environment design: An empirical experiment in Taiwan
Information and Management
Analysing the Key Factors of Web Design: A Heuristic Evaluation
EC-Web '08 Proceedings of the 9th international conference on E-Commerce and Web Technologies
Behaviour & Information Technology
A study on the applications of data mining techniques to enhance customer lifetime value
WSEAS Transactions on Information Science and Applications
Proceedings of the 11th International Conference on Electronic Commerce
Website evaluation: consistency between website presence and strategy
International Journal of Information Systems and Change Management
The fundamental reasons of e-consumers' loyalty to an online store
Electronic Commerce Research and Applications
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Computers in Human Behavior
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
What Drives Social Commerce: The Role of Social Support and Relationship Quality
International Journal of Electronic Commerce
Linking commercial website functions to perceived usefulness: A free disposal hull approach
Mathematical and Computer Modelling: An International Journal
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
The Role of Extrinsic Cues in Consumer Decision Process in Online Shopping Environments
Journal of Electronic Commerce in Organizations
Functional Modelling and Analysis of IDM E-Tailer Platforms
International Journal of E-Business Research
Exploring offline browsing patterns to enhance the online environment
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
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Electronic commerce, that allows business to be performed over the Internet, has been a major trend in this century. Many businesses are moving on-line. However, there are neither guidelines nor theories to show how electronic store features affect consumer purchases. This paper uses a consumer-oriented perspective to derive functional requirements for e-store design. These needs are grouped into three categories: motivation, hygiene, and media richness.An empirical study was conducted on three on-line bookstores to evaluate the relative importance of these factors. The results show that the quality of e-store design has an effect on the consumer purchase decision. Consumers are more likely to shop at well-designed websites. Among the on-line functions, support of transaction and post-sales services play key roles. Hygiene factors are critical when consumers decide whether to shop electronically, while motivational factors play a key role when consumers choose among different electronic stores. Media richness factors are, in general, least important. The implication of the findings is that providing good transactional support and post-sales services to the customer is the key.