Interoperation support for electronic business
Communications of the ACM
A conceptual investigation of the e-commerce industry
Communications of the ACM
Communications of the ACM
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Key dimensions of business-to-consumer web sites
Information and Management
Communications of the ACM - Digital rights management
Communications of the ACM - Digital rights management
Digital music and online sharing: software piracy 2.0?
Communications of the ACM - A game experience in every application
Building a massively multiplayer game for the million: Disney's Toontown Online
Computers in Entertainment (CIE) - Theoretical and Practical Computer Applications in Entertainment
Economics of an Information Intermediary with Aggregation Benefits
Information Systems Research
Literature derived reference models for the adoption of online shopping
Information and Management
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
A comparison of the behavior of different customer clusters towards Internet bookstores
Information and Management
Evolution of e-commerce Web sites: A conceptual framework and a longitudinal study
Information and Management
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Drivers of price Premium in e-markets
Communications of the ACM
Why people buy virtual items in virtual worlds with real money
ACM SIGMIS Database
RA-model: a taxonomy model of player activities in mobile MMORPGs
Mobility '07 Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Internet market strategies: Antecedents and implications
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
International Journal of E-Business Research
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The research described in this article is motivated by the need to provide models and frameworks that would guide online web-stores in their platform provisioning and customer retention. The authors propose the e-tailer Platform Functionality Model ePFM for modelling the requirements of business-to-consumer B2C online stores for Interactive Digital Media IDM. Encompassing e-tailer strategy formulation and functional requirements of the web-store, a variation of the Empathic Design ED methodology was used in the field research for investigating the efficacy of the ePFM. The research suggests that incorporating multiple perspectives-namely transaction, marketing, and revenue functionalities-for an online business is a critical success factor. Secondly, development of an online business platform requires design that is aligned with customers' expectations of each of the three functionalities. Finally, e-business managers and platform architects may need to pay special attention to strategies that advance value creation in order to retain competitive advantage. From the empirical results, the authors may conclude that while all three types of functionalities are required for market impact, there are also differences between hygiene and competitive factors that eventually differentiate between success and mediocrity.