Building trust in user-analyst relationships
Building trust in user-analyst relationships
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Trust in e-commerce vendors: a two-stage model
ICIS '00 Proceedings of the twenty first international conference on Information systems
Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
Information Systems Research
Building users' trust in freeware providers and the effects of this trust on users' perceptions of usefulness, ease of use and intended use of freeware
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Trustworthiness in B2C e-commerce: an examination of alternative models
ACM SIGMIS Database
Literature derived reference models for the adoption of online shopping
Information and Management
Online trust forming mechanism: approaches and an integrated model
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How does personality affect trust in B2C e-commerce?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
A comparison of the behavior of different customer clusters towards Internet bookstores
Information and Management
A survey of trust in computer science and the Semantic Web
Web Semantics: Science, Services and Agents on the World Wide Web
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
Journal of Management Information Systems
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
The Journal of Strategic Information Systems
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
Trust-enabling decision support system for e-tourism intermediation
International Journal of Networking and Virtual Organisations
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Trust modelling for online transactions: a phishing scenario
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
A trust framework model for situational contexts
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
Information Systems Research
Potential of the corporate web site to generate trust in environmentally risky firms
ISTAS '09 Proceedings of the 2009 IEEE International Symposium on Technology and Society
Sharing private information online: the mediator effect of social exchange
Proceedings of the 11th International Conference on Electronic Commerce
Supportive Web Design for Users from Different Culture Origins in E-Commerce
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Finding reliable users and social networks in a social internetworking system
IDEAS '09 Proceedings of the 2009 International Database Engineering & Applications Symposium
Knowledge search and people with high epistemic curiosity
Computers in Human Behavior
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Antecedents of trust in online auctions
Electronic Commerce Research and Applications
Users and trust: the new threats, the new possibilities
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: applications and services
E-file adoption: A study of U.S. taxpayers' intentions
Computers in Human Behavior
Electronic Commerce Research and Applications
WSEAS Transactions on Information Science and Applications
The moderating effects of gender on e-commerce systems adoption factors: An empirical investigation
Computers in Human Behavior
Effects of specialization in computers, web sites, and web agents on e-commerce trust
International Journal of Human-Computer Studies
Information Technology and Management
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
Multi-dimensional evidence-based trust management with multi-trusted paths
Future Generation Computer Systems
FlowTrust: trust inference with network flows
Frontiers of Computer Science in China
Controlling privacy with trust-aware link prediction in online social networks
Proceedings of the Third International Conference on Internet Multimedia Computing and Service
A 4-layer robust mobile web front-end design model
PDCAT'04 Proceedings of the 5th international conference on Parallel and Distributed Computing: applications and Technologies
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
KES'06 Proceedings of the 10th international conference on Knowledge-Based Intelligent Information and Engineering Systems - Volume Part II
Data in social network analysis
ICCMSN'08 Proceedings of the First international conference on Computer-Mediated Social Networking
“Enforced” vs. “Casual” Transparency -- Findings from IT-Supported Financial Advisory Encounters
ACM Transactions on Management Information Systems (TMIS)
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Information Systems and e-Business Management
International Journal of Business Information Systems
Computers in Human Behavior
TRUST'12 Proceedings of the 5th international conference on Trust and Trustworthy Computing
Online chronemics convey social information
Computers in Human Behavior
Journal of Organizational and End User Computing
MATRI: a multi-aspect and transitive trust inference model
Proceedings of the 22nd international conference on World Wide Web
Designing an artifact for the integration of ubiquitous information systems in an enterprise context
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
Hi-index | 0.00 |
Trust is emerging as a potentially central aspect leading to IT acceptance. It is especially needed in the case of gaining and later retaining consumers of online vendors. This has been shown by previous research using single dimensional constructs. But trust can also be viewed as a multi-dimensional construct combining specific beliefs (sometimes labeled as trustworthiness) that either directly or through an overall assessment of trust influence relevant behavioral intentions. To show the need to examine trust in a multi-dimensional perspective, this study proposes a three-dimensional scale of trustworthiness dealing with integrity, benevolence, and ability in the unique case of online consumer trust, and then shows the importance of examining the effects of each dimension individually. The data show that trustworthiness and trust should not be regarded as a single construct with a single effect. Rather, different beliefs influence different consumer activity intentions. Window-shopping intentions was affected by the ability-trustworthiness of the vendor, while overall trust in the vendor and its integrity-trustworthiness affected purchase intentions. The importance of differentiating among online customer activities and what dimensions of trustworthiness affect each is discussed.