Affective computing
Communications of the ACM
Privacy in e-commerce: examining user scenarios and privacy preferences
Proceedings of the 1st ACM conference on Electronic commerce
Trust and risk in Internet commerce
Trust and risk in Internet commerce
Communications of the ACM
CUU '00 Proceedings on the 2000 conference on Universal Usability
Secrets & Lies: Digital Security in a Networked World
Secrets & Lies: Digital Security in a Networked World
The evolving role of security, privacy, and trust in a digitized world
The human-computer interaction handbook
Consumer-perceived risk in e-commerce transactions
Communications of the ACM - Mobile computing opportunities and challenges
Personal privacy through understanding and action: five pitfalls for designers
Personal and Ubiquitous Computing
Being trusted in a social network: trust as relational capital
iTrust'06 Proceedings of the 4th international conference on Trust Management
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In this paper, we describe the current threats and possibilities in the online environment from a user's perspective on basis of literary analysis and a set of user studies concentrating on online trust formation and expression. The work includes a review on the current level of understanding about online trust, what kind of research has been done and what the basic ingredients of trust might be in the future. By comparing the new results with results gained in 1999, we can see how the situation has been changing. The analysis is based on research conducted on trust between 1999 and 2007, utilising user studies, ethnography, cultural studies, aesthetics, and basic usability engineering as methods. We also include some discussion on the appropriateness of various methods available for studying online trust, and propose directions for new trust research as a field inside human-computer interaction.