Statistical analysis with missing data
Statistical analysis with missing data
Information Systems Research
International Journal of Human-Computer Studies - Special issue on HCI and MIS
An extension of the technology acceptance model in an ERP implementation environment
Information and Management
International Journal of Human-Computer Studies
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Journal of Information Science
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
International Journal of Electronic Commerce
The acceptance and use of a virtual learning environment in China
Computers & Education
The Journal of Strategic Information Systems
Adoption of ICT in a government organization in a developing country: An empirical study
The Journal of Strategic Information Systems
Information Systems Frontiers
Effects of innovativeness and trust on web survey participation
Computers in Human Behavior
The effect of innovativeness on different levels of technology adoption
Journal of the American Society for Information Science and Technology
Resistance to change and the adoption of digital libraries: An integrative model
Journal of the American Society for Information Science and Technology
User acceptance of WAP services: test of competing theories
Computer Standards & Interfaces
Trust and TAM in online shopping: an integrated model
MIS Quarterly
A critical look at partial least squares modeling
MIS Quarterly
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Parental separation can be psychologically distressing for families-particularly when conflict between parents is high. In Australia, reforms to Family Law legislation have introduced mandatory mediation, which has increased the need for community-based family dispute resolution (FDR) services. Providers have responded to these needs with innovative solutions, including online computer-assisted mediation technologies. We evaluated the unified theory of acceptance and use of technology (UTAUT) within the context of an Australian online family dispute resolution (OFDR) system. The model was extended to include trust and personal web innovativeness, which we proposed would be implicated in the intentions of staff to use a family mediation service. A cross-sectional web-survey methodology was employed to collect data from 127 staff in the implementation organization. The measurement and structural models were evaluated with partial least squares (PLS) modeling and the results provided some support for our hypotheses. Specifically, the core UTAUT model was partially validated in this context. Moreover, effort expectancy mediated the effects of trust in technology on behavioral intention. Contrary to expectations, trust in the organization and innovativeness did not produce significant effects on intention. Practically, these results suggest that pre-contemplation technology acceptance research can have utility for change management and system design.