Adoption of ICT in a government organization in a developing country: An empirical study

Authors:
Babita Gupta;Subhasish Dasgupta;Atul Gupta
Affiliations:
School of Business, California State University Monterey Bay, Seaside, CA 93955, USA;Information Systems and Technology Management Department, School of Business, George Washington University, 2201 G Street, NW, Suite 515, Washington, DC 20052, USA;O/O PCCF, Aronya Bhawan, Gurkha Basti, P.O. Kunjanban, Agartala, Tripura (W) 799006, India
Venue:
The Journal of Strategic Information Systems
Year:
2008

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Abstract

eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.