Benefits of social intelligence in home dialogue systems

Authors:
Privender Saini;Boris de Ruyter;Panos Markopoulos;Albert van Breemen
Affiliations:
User System Interaction Programme/ Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands;Media Interaction, Philips Research, Eindhoven, Netherlands;User System Interaction Programme/ Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands;Media Interaction, Philips Research, Eindhoven, Netherlands
Venue:
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Year:
2005

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Abstract

This paper reports an exploration of the concept of social intelligence in the context of home dialogue systems for an Ambient Intelligence home. It reports a Wizard of Oz experiment involving a robotic interface capable of displaying several human social behaviors. Our results show that endowing a home dialogue system with some social intelligence can (a) create a positive bias in user’s perception of technology in the environment, (b) increase user acceptance for the home dialogue system, and (c) trigger social behaviors of the user towards the home dialogue system.