Social influence and end-user training
Communications of the ACM
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Propagation Models for Trust and Distrust in Social Networks
Information Systems Frontiers
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Distrust and trust in B2C e-commerce: do they differ?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Understanding Intentions in Social Interaction: The Role of the Anterior Paracingulate Cortex
Journal of Cognitive Neuroscience
Information Systems Research
International Journal of Electronic Commerce
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Information Systems Research
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
Information Systems Research
Distrust, fear and emotional learning: an online auction perspective
Journal of Theoretical and Applied Electronic Commerce Research
Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers
Information Systems Research
Computers in Human Behavior
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Determining whom to trust and whom to distrust is a major decision in impersonal IT-enabled exchanges. Despite the potential role of both trust and distrust in impersonal exchanges, the information systems literature has primarily focused on trust, alas paying relatively little attention to distrust. Given the importance of studying both trust and distrust, this study aims to shed light on the nature, dimensionality, distinction, and relationship, and relative effects of trust and distrust on economic outcomes in the context of impersonal IT-enabled exchanges between buyers and sellers in online marketplaces. This study uses functional neuroimaging (fMRI) tools to complement psychometric measures of trust and distrust by observing the location, timing, and level of brain activity that underlies trust and distrust and their underlying dimensions. The neural correlates of trust and distrust are identified when subjects interact with four experimentally manipulated seller profiles that differ on their level of trust and distrust. The results show that trust and distrust activate different brain areas and have different effects, helping explain why trust and distrust are distinct constructs associated with different neurological processes. Implications for the nature, distinction and relationship, dimensionality, and effects of trust and distrust are discussed.