Building consumer trust online
Communications of the ACM
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Modeling Initial and Repeat Online Trust in B2C E-Commerce
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
International Journal of Human-Computer Studies
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
A user experience study on C2C e-commerce localization in china
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Trust in health websites: a review of an emerging field
Proceedings of the 1st ACM International Health Informatics Symposium
Information about information: a taxonomy of views
MIS Quarterly
Trust, distrust and lack of confidence of users in online social media-sharing communities
Knowledge-Based Systems
Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers
Information Systems Research
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Researchers have not studied e-commerce distrust as much as e-commerce trust. This study examines whether trust and distrust are distinct concepts. If trust and distrust are the same, lack of distrust research matters little. But if they are different, the lack of distrust research could be problematic because distrust may have a unique B2C impact. While some researchers believe distrust simply means a low level of trust, others believe distrust is a concept entirely separate from trust. For the latter to be true, trust and distrust variables must first demonstrate discriminant validity from each other, and second, differ in what they themselves predict. This paper tests whether or not trust and distrust variables are distinct. It finds that three sets of trust and distrust concepts are discriminant from each other and that they tend to predict different variables. The findings also show that distrust is an important predictor of risky B2C actions like willingness to share information and willingness to purchase.