The effect of negative buyer feedback on prices in Internet auction markets
ICIS '00 Proceedings of the twenty first international conference on Information systems
Electronic Commerce Customer Relationship Management: A Research Agenda
Information Technology and Management
Trust and Distrust Definitions: One Bite at a Time
Proceedings of the workshop on Deception, Fraud, and Trust in Agent Societies held during the Autonomous Agents Conference: Trust in Cyber-societies, Integrating the Human and Artificial Perspectives
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Impact of Information in Electronic Auctions: An Analysis of Buy-It-Now Auctions
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Distrust and trust in B2C e-commerce: do they differ?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Internet addiction: Meta-synthesis of qualitative research for the decade 1996-2006
Computers in Human Behavior
Electronic Commerce Research and Applications
Journal of Management Information Systems
Information Systems Research
Revisiting feedback systems: Trust building in digital markets
Information and Management
Computers in Human Behavior
Information Systems Research
Avatar-based innovation: Consequences of the virtual co-creation experience
Computers in Human Behavior
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Does source matter? Examining source effects in online product reviews
Computers in Human Behavior
Reputation and Uncertainty in Online Markets: An Experimental Study
Information Systems Research
Computers in Human Behavior
Antecedents and consequences of trust in a social media brand: A cross-cultural study of Twitter
Computers in Human Behavior
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This study uses the theories in trust and value co-creation to analyze how electronic Word-of-Mouth (eWOM) affects purchase intention in social network sites (SNSs). In particular, we develop a theoretical model by blending cutting-edge research in consumers' trust, value co-creation, and eWOM to study how these factors interact with each other through a systematic review. From the theoretical analysis, we note that eWOM has a direct impact on purchase intention, and has an indirect impact on purchase intention which is moderated by consumers' trust on the underlying product. eWOM also has an impact on value co-creation, and value co-creation has an effect on purchase intention. Consumers' trust on a product has an impact on value co-creation, and the message source in the SNSs moderates the impacts of eWOM on consumers' trust on a product, value co-creation, and purchase intention. This study provides a theoretical ground for future empirical research into issues related to the inter-relationship between value co-creation and eWOM within the SNS context. Practitioners can also develop a deeper understanding on developing SNS-based customer relationship management strategy from this work.