Issues and opinion on structural equation modeling
MIS Quarterly
Consumer trust in an Internet store
Information Technology and Management
Key dimensions of business-to-consumer web sites
Information and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
An empirical investigation of online consumer purchasing behavior
Communications of the ACM - Mobile computing opportunities and challenges
Customer Satisfaction in Virtual Environments: A Study of Online Investing
Management Science
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Literature derived reference models for the adoption of online shopping
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Consumer Empowerment Through Internet-Based Co-creation
Journal of Management Information Systems
Perceived risks and customer needs of geographical accessibility in electronic commerce
Electronic Commerce Research and Applications
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Computers in Human Behavior
Assurance Seals, On-Line Customer Satisfaction, and Repurchase Intention
International Journal of Electronic Commerce
A Comprehensive Model of Perceived Risk of E-Commerce Transactions
International Journal of Electronic Commerce
The effect of pre- and post-service performance on consumer evaluation of online retailers
Decision Support Systems
A fuzzy classification approach to assess e-commerce security perception
International Journal of Business Information Systems
International Journal of Business Information Systems
International Journal of Information Management: The Journal for Information Professionals
What makes bloggers share knowledge? An investigation on the role of trust
International Journal of Information Management: The Journal for Information Professionals
Information Systems and e-Business Management
Which is more important in Internet shopping, perceived price or trust?
Electronic Commerce Research and Applications
Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers
Information Systems Research
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
Global Analysis of Security and Trust Perceptions in Web Design for E-Commerce
International Journal of Information Security and Privacy
Journal of Global Information Management
Antecedents of the Closeness of Human-Avatar Relationships in a Virtual World
Journal of Database Management
Direct mailing decisions based on the worst and best practice cross-efficiency evaluations
International Journal of Business Information Systems
Information Systems Frontiers
An empirical investigation of mobile services' cross-category promotions
International Journal of Mobile Communications
Electronic Commerce Research and Applications
Understanding the evolution of consumer trust in mobile commerce: a longitudinal study
Information Technology and Management
International Journal of Information Management: The Journal for Information Professionals
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Trust and satisfaction are essential ingredients for successful business relationships in business-to-consumer electronic commerce. Yet there is little research on trust and satisfaction in e-commerce that takes a longitudinal approach. Drawing on three primary bodies of literature, the theory of reasoned action, the extended valence framework, and expectation-confirmation theory, this study synthesizes a model of consumer trust and satisfaction in the context of e-commerce. The model considers not only how consumers formulate their prepurchase decisions, but also how they form their long-term relationships with the same website vendor by comparing their prepurchase expectations to their actual purchase outcome. The results indicate that trust directly and indirectly affects a consumer's purchase decision in combination with perceived risk and perceived benefit, and also that trust has a longer term impact on consumer e-loyalty through satisfaction. Thus, this study extends our understanding of consumer Internet transaction behavior as a three-fold (prepurchase, purchase, and postpurchase) process, and it recognizes the crucial, multiple roles that trust plays in this process. Implications for theory and practice as well as limitations and future directions are discussed.