Measuring system usage: implications for IS theory testing
Management Science
Issues and opinion on structural equation modeling
MIS Quarterly
Communications of the ACM
Consumer trust in an Internet store
Information Technology and Management
Trust Transfer on the World Wide Web
Organization Science
Predicting e-services adoption: a perceived risk facets perspective
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
International Journal of Electronic Commerce
Trust and TAM in online shopping: an integrated model
MIS Quarterly
The impact of personality type on purchasing decisions in virtual stores
Information Technology and Management
A multitheoretical approach for solving trust problems in B2C e-commerce
International Journal of Networking and Virtual Organisations
Parasitism and Internet auction fraud: An exploration
Information and Organization
Is There an On-line Advertisers' Dilemma? A Study of Click Fraud in the Pay-Per-Click Model
International Journal of Electronic Commerce
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Journal of Management Information Systems
Special Issue: Trust in Online Environments
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Online Reverse Auctions and the Dynamics of Trust
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Is There an On-line Advertisers' Dilemma? A Study of Click Fraud in the Pay-Per-Click Model
International Journal of Electronic Commerce
International Journal of Electronic Commerce
A comparison of fraud cues and classification methods for fake escrow website detection
Information Technology and Management
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
Antecedents of trust in online auctions
Electronic Commerce Research and Applications
E-file adoption: A study of U.S. taxpayers' intentions
Computers in Human Behavior
The impact of trust, risk and optimism bias on E-file adoption
Information Systems Frontiers
Information Systems Research
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
Information about information: a taxonomy of views
MIS Quarterly
MIS Quarterly
An investigation of email processing from a risky decision making perspective
Decision Support Systems
Assurance Seals, On-Line Customer Satisfaction, and Repurchase Intention
International Journal of Electronic Commerce
Counterfeit Products on the Internet: The Role of Seller-Level and Product-Level Information
International Journal of Electronic Commerce
Safe Contexts for Interorganizational Collaborations Among Homeland Security Professionals
Journal of Management Information Systems
Information Systems and e-Business Management
System Design Features and Repeated Use of Electronic Data Exchanges
Journal of Management Information Systems
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
Journal of Management Information Systems
TMS and team behavioural integration
Information Systems Journal
Computers in Human Behavior
The importance of individual characteristics on consideration sets for online auction buyers
Journal of Theoretical and Applied Electronic Commerce Research
The Boundaries of Trust and Risk: The Quadratic Moderating Role of Institutional Structures
Information Systems Research
Stakeholder interaction and internet auction outcomes: analyzing active disclosure
Proceedings of the 13th International Conference on Electronic Commerce
Journal of Computer-Mediated Communication
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
Journal of Management Information Systems
Exploring the interaction effects of social capital
Information and Management
Electronic Commerce Research
Understanding the role of satisfaction in the formation of perceived switching value
Decision Support Systems
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This study examines the nature and role of Psychological Contract Violation (PCV) in online marketplaces, a critical factor that has been largely overlooked by previous research. Applied to buyer-seller relationships, PCV is defined as a buyer's perception of having being treated wrongly regarding the terms of an exchange agreement with an individual seller. PCV with individual sellers is proposed as a formative first-order construct driven by the occurrence of fraud, product misrepresentation, contract default, delivery delay, and failure to follow product guarantees and payment policies. PCV with an individual seller is proposed to prompt a generalized perception of PCV with the entire community of sellers in a marketplace. PCV with the community of sellers is hypothesized to negatively affect buyer transaction behavior in a marketplace by directly impacting transaction intentions, price premiums, trust, perceived risk, and the perceived effectiveness of institutional structures. PCV is also hypothesized to act as a moderator, transforming the buyers' initial trust-based mindset to one more centered on perceived risk. Finally, PCV is hypothesized to attenuate the positive impact of trust on transaction intentions, while reinforcing the negative impact of perceived risk on transaction intentions. It is also proposed to attenuate the impact of the perceived effectiveness of institutional structures on trust, while strengthening its negative effect on perceived risk. As a means of preventing PCV, the buyers' positive experience and the sellers' favorable past performance are hypothesized to make PCV with the community of sellers less likely. A combination of primary and secondary longitudinal data from 404 buyers in eBay's and Amazon's online auctions support the proposed hypotheses, validating PCV as a central element of buyer-seller relationships in online marketplaces. Interestingly, ex post facto results show that buyers with higher perceptions of PCV with the community of sellers are less likely to experience PCV with an individual seller in the future. Implications for buyer-seller relationships in online marketplaces and the PCV literature are discussed. Also discussed is how the increasing number of buyers who experience PCV in online marketplaces extends the literature that has been largely developed based on buyers who had not experienced PCV.