A structural model of end user computing satisfaction and user performance
Information and Management
Do electronic marketplaces lower the price of goods?
Communications of the ACM
Issues and opinion on structural equation modeling
MIS Quarterly
Consumer trust in an Internet store
Information Technology and Management
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Payments and banking with mobile personal devices
Communications of the ACM - Wireless networking security
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Communications of the ACM - New architectures for financial services
Electronic commerce 2006: a managerial perspective
Electronic commerce 2006: a managerial perspective
Journal of Information Science
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
Journal of Management Information Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Measuring mobile banking customers' channel attribute preferences in service consumption
International Journal of Mobile Communications
An overview of mobile banking adoption among the urban community
International Journal of Mobile Communications
Consumer value creation in mobile banking services
International Journal of Mobile Communications
International Journal of Electronic Commerce
Determinants of behavioral intention to mobile banking
Expert Systems with Applications: An International Journal
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
The adoption of virtual banking: an empirical study
International Journal of Information Management: The Journal for Information Professionals
Factors affecting the adoption of Internet Banking in Hong Kong-implications for the banking sector
International Journal of Information Management: The Journal for Information Professionals
Factors influencing intention to use e-government services among citizens in Malaysia
International Journal of Information Management: The Journal for Information Professionals
Online banking: a field study of drivers, development challenges, and expectations
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
Proceedings of the 13th International Conference on Electronic Commerce
Determining the relative importance of mobile banking quality factors
Computer Standards & Interfaces
An empirical examination of user adoption of location-based services
Electronic Commerce Research
Understanding the effect of flow on user adoption of mobile games
Personal and Ubiquitous Computing
Determinants of the Web accessibility of European banks
Information Processing and Management: an International Journal
International Journal of Information Management: The Journal for Information Professionals
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Rapid advances in mobile technologies and devices have made mobile banking increasingly important in mobile commerce and financial services. Using innovation diffusion theory and knowledge-based trust literature, this study develops a research model to examine the effect of innovation attributes (perceived relative advantage, ease of use and compatibility) and knowledge-based trust (perceived competence, benevolence and integrity) on attitude and behavioral intention about adopting (or continuing to use) mobile banking across potential and repeat customers. Based on a survey of 368 participants (177 for potential customers and 191 for repeat customers), this study uses a structural equation modeling approach to investigate the research model. The results indicate that perceived relative advantage, ease of use, compatibility, competence and integrity significantly influence attitude, which in turn lead to behavioral intention to adopt (or continue-to-use) mobile banking. Additionally, by using multi-group analysis with t-statistics, the results found that the antecedents of attitude toward mobile banking differ between potential and repeat customers. The implications for research and practice and future research directions are discussed.