ICIS '92 Proceedings of the thirteenth international conference on Information systems
Relational development in computer-supported groups
MIS Quarterly
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Communication and Trust in Global Virtual Teams
Organization Science
Morality and Computers: Attitudes and Differences in Judgments
Information Systems Research
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Information Technology and Management
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Journal of Management Information Systems
The Role of Trust and Deception in Virtual Societies
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
International Journal of Electronic Commerce
Journal of Management Information Systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Journal of Management Information Systems
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
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WOSN'10 Proceedings of the 3rd conference on Online social networks
Proceedings of the 49th SIGMIS annual conference on Computer personnel research
Journal of Management Information Systems
International Journal of Information Management: The Journal for Information Professionals
Impression formation in online collaborative communities
Proceedings of the 17th ACM international conference on Supporting group work
ICEC'12 Proceedings of the 11th international conference on Entertainment Computing
A multi-level analysis of the impact of shared leadership in diverse virtual teams
Proceedings of the 2013 conference on Computer supported cooperative work
International Journal of Information Technology Project Management
E-Leadership and Trust Management: Exploring the Moderating Effects of Team Virtuality
International Journal of Technology and Human Interaction
Monitoring email to indicate project team performance and mutual attraction
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Traditionally, trust has been seen as a result of personal knowledge of an individual's past behavior. In this view, trust develops gradually over time based on an individual's cognitive assessment of the other person's behavior. However, high levels of trust have been observed among members of virtual teams, who often have little prior history of working together and may never meet each other in person. To integrate these two seemingly contradictory views of trust, this study manipulated team member characteristics and team member behavior to empirically test a two-stage theoretical model of trust formation and the influence of information and communication technologies (ICT) on trust formation. The results indicate that category-based processing of team member characteristics and an individual's own disposition to trust dominated the initial formation of swift trust. Once individuals accumulated sufficient information to assess a team member's trustworthiness, the effects of swift trust declined and knowledge-based trust formed using team members' behaviors (perceived ability, integrity, and benevolence) became dominant. The use of ICT increased perceived risk of team failure, which reduced the likelihood that team members would engage in future trusting behaviors.