Lurker demographics: counting the silent
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing trust into online experiences
Communications of the ACM
Interpersonal trust and empathy online: a fragile relationship
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Online communities: focusing on sociability and usability
The human-computer interaction handbook
Supporting Trust in Virtual Communities
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Trust-building measures: a review of consumer health portals
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
Trust in Virtual Healthcare Communities: Design and Implementation of Trust-Enabling Functionalities
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
Journal of Management Information Systems
Journal of Management Information Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
International Journal of Human-Computer Studies
Decision Support Systems
Two-level trust-based decision model for information assurance in a virtual organization
Decision Support Systems
A life-cycle perspective on online community success
ACM Computing Surveys (CSUR)
Leveraging Crowdsourcing: Activation-Supporting Components for IT-Based Ideas Competition
Journal of Management Information Systems
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
Managing viable virtual communities: an exploratory case study and explanatory model
International Journal of Web Based Communities
Self-supportive virtual communities
International Journal of Web Based Communities
Strategic practices by clicks-and-bricks and pure-play audio webcasters
Telematics and Informatics
Virtual Community Loyalty: An Interpersonal-Interaction Perspective
International Journal of Electronic Commerce
International Journal of Electronic Commerce
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Safe Contexts for Interorganizational Collaborations Among Homeland Security Professionals
Journal of Management Information Systems
Factors Affecting Bloggers' Knowledge Sharing: An Investigation Across Gender
Journal of Management Information Systems
What makes bloggers share knowledge? An investigation on the role of trust
International Journal of Information Management: The Journal for Information Professionals
DAIS'12 Proceedings of the 12th IFIP WG 6.1 international conference on Distributed Applications and Interoperable Systems
"What's coming next?" Epistemic curiosity and lurking behavior in online communities
Computers in Human Behavior
Decoupling, re-engaging: managing trust relationships in implementation projects
Information Systems Journal
Virtual learning communities: success factors and challenges
International Journal of Technology Enhanced Learning
Scaffolding Solutions to Business Problems: Trust Development as a Learning Process
International Journal of e-Collaboration
Factors Affecting Bloggers' Knowledge Sharing: An Investigation Across Gender
Journal of Management Information Systems
Successful knowledge sharing in virtual projects - a review of an EU FP7 project
International Journal of Information Technology and Management
Incorporating behavioral trust theory into system development for ubiquitous applications
Personal and Ubiquitous Computing
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Trust provides the foundation for the successful implementation and operation of a virtual community (VC). Trust is an especially relevant success factor in online health-care communities. A look at existing communities leads to the conclusion that many VCs fail to meet requirements upon which trust is established. Based on the findings in the literature and the researchers' experience, this paper describes how trust-enabling functionalities can be systematically designed and implemented in a VC for cancer patients. Consequently, the outcomes of these design measures are evaluated. The evaluation results show that supporting trust can be achieved following a two-step model. The presented components support the perceived competence and perceived goodwill of the operators and the other members. Perceived goodwill and competence then support the process of creating and sustaining trust between members as well as between members and the operators of the VC and contribute to the successful implementation and maintenance of the community. The paper concludes with a discussion on further trust-supporting components yet to be implemented and gives recommendations for further research in this area.