Experiments with Oval: a radically tailorable tool for cooperative work
ACM Transactions on Information Systems (TOIS)
Computer support for learning through complex problem solving
Communications of the ACM
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Relational development in computer-supported groups
MIS Quarterly
The Social Life of Information
The Social Life of Information
Communication and Trust in Global Virtual Teams
Organization Science
Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness
Organization Science
Networked systems for schools that learn
Communications of the ACM - Why CS students need math
Designing information spaces
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
ARBAS: a formal language to support argumentation in network-based organizations
Journal of Management Information Systems
Journal of Management Information Systems
Stimulating Thinking: Cultivating Better Decisions with Groupware Through Categorization
Journal of Management Information Systems
Can a GSS stimulate group polarization? an empirical study
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
Towards an Affordance-Based Theory of Collaborative Action CoAct
International Journal of e-Collaboration
SME E-Cooperation: A Theoretical Team Contract Analysis Under Hidden Information
International Journal of e-Collaboration
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Teams whose interactions are mediated entirely via internet-based communication, virtual teams, are becoming commonplace in businesses. Although trust has been identified as key for virtual teams to work effectively, researchers have not developed scalable methods that consistently promote trust. This study examines the formation of trust perceptions, which is inherently a learning process. Strategies employed to promote more traditional definitions of learning can be used to promote trust development. In this paper, the authors investigate how a strategy of modifying the design of the communication system for virtual teams can be use to promote perceptions related to trust. The authors conduct an experiment to examine the impact of a template-driven messaging system to scaffold the development of the three antecedents of trust-integrity, benevolence, and ability-within a virtual team environment and communication activity. The study shows that participants who used the template-driven messaging system perceived their team members as having a higher level of ability than those who used the regular system. Moreover, users of the template-driven environment authored more messages and read a greater percentage of the messages, suggesting that messaging scaffolds were successful in improving the flow of information and fostering an environment favorable to trust development.