Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
International Journal of Human-Computer Studies
The Traveler's Web: An Extreme Searcher Guide to Travel Resources on the Internet
The Traveler's Web: An Extreme Searcher Guide to Travel Resources on the Internet
Journal of Management Information Systems
Sense of Virtual Community: A Conceptual Framework and Empirical Validation
International Journal of Electronic Commerce
The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty
International Journal of Electronic Commerce
Leveraging Crowdsourcing: Activation-Supporting Components for IT-Based Ideas Competition
Journal of Management Information Systems
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
The Influence of Personal and Social-Interactive Engagement in Social TV Web Sites
International Journal of Electronic Commerce
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On-line communities provide a key tool for modern marketing and business strategies in the travel sector, but in-depth knowledge about the determinants and implications of traveler participation in these communities is lacking. This study integrates relational capital into the information systems continuance model in order to explain consumer participation in on-line communities. It also investigates the moderating effect on the participation process of two personal attributes-on-line interaction propensity and ability to contribute to the community. Last, it analyzes the effect of on-line communities on consumer behavioral intentions to use the on-line community's products and to follow the community's advice. Data from 456 members of on-line travel communities reveal that integrating relational capital into the information systems continuance model effectively predicts consumer participation in these communities. The data also confirm the moderating effect of selected personal attributes for determining consumer participation. Finally, participation in on-line travel communities has a positive effect on consumer intention to use on-line community products, and trust in the community has a positive effect on intention to follow advice obtained from the community.