IT and changing professional identity: micro-studies and macro-theory
Journal of the American Society for Information Science
The role of trust in outsourced IS development projects
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Enhancing functionality in an enterprise software package
Information and Management
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Trust-building mechanisms utilized in outsourced IS development projects: a case study
Information and Management
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Dangerous Enthusiasms: E-government, Computer Failure and Information Systems Development
Dangerous Enthusiasms: E-government, Computer Failure and Information Systems Development
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
Information Systems Journal
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An important aspect of the successful implementation of large information systems (such as Enterprise Resource Planning (ERP) systems) is trust. These implementations impact the legitimate interests of many groups of stakeholders, and trust is a critical factor for success. Trust in the project is contingent upon many factors, is likely to vary over time and should not be taken for granted. Previous studies have identified the relationship between trust and project outcomes and suggested trust-building strategies but have largely ignored the dynamic quality of trust relations through the life of a major project and the complex demands of managing those fluctuations. We investigate evolving trust relationships in a longitudinal case analysis of a large integrated hospital system implementation for the Faroe Islands. Trust relationships suffered various breakdowns, but the project was able to recover and eventually meet its goals. Based on concepts from Giddens' later work on modernity, we develop two approaches for managing dynamic trust relationships in implementation projects: decoupling and re-engaging. © 2013 Wiley Periodicals, Inc.