ICIS '92 Proceedings of the thirteenth international conference on Information systems
Managing I/S design teams: a control theories perspective
Management Science
Antecedents and consequences of project team cross-functional cooperation
Management Science
Preparing to work in the virtual organization
Information and Management
Communication and Trust in Global Virtual Teams
Organization Science
Morality and Computers: Attitudes and Differences in Judgments
Information Systems Research
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
The Role of Trust in Organizational Settings
Organization Science
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Organization Science
The Coevolution of Trust, Control, and Learning in Joint Ventures
Organization Science
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Deploying Common Systems Globally: The Dynamics of Control
Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Research Note: Individual Cognition and Dual-Task Interference in Group Support Systems
Information Systems Research
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
Journal of Management Information Systems
Leadership Effectiveness in Global Virtual Teams
Journal of Management Information Systems
Information Systems Research
Research Note---Awareness Displays and Social Motivation for Coordinating Communication
Information Systems Research
A Control Theory Perspective on Agile Methodology Use and Changing User Requirements
Information Systems Research
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
Preparing is students to deal with ethical issues
MIS Quarterly
Journal of Management Information Systems
A multi-level analysis of the impact of shared leadership in diverse virtual teams
Proceedings of the 2013 conference on Computer supported cooperative work
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Research in face-to-face teams shows conflicting results about the impact of behavioral controls on trust; some research shows that controls increase the salience of good behavior, which increases trust while other research shows that controls increase the salience of poor behavior that decreases trust. The only study in virtual teams, which examined poorly functioning teams, found that controls increased the salience of poor behavior, which decreased trust. We argue that in virtual teams behavioral controls amplify the salience of all behaviors (positive and negative) and that an individual's selective perception bias influences how these behaviors are interpreted. Thus the link from behavioral controls to trust is more complex than first thought. We conducted a 2 × 2 experiment, varying the use of behavioral controls (controls, no controls) and individual team member behaviors (reneging behaviors designed to reduce trust beliefs and fulfilling behaviors designed to increase trust beliefs). We found that behavioral controls did amplify the salience of all behaviors; however, contrary to what we expected, this actually weakened the impact of reneging and fulfilling behaviors on trust. We believe that completing a formal evaluation increased empathy and the awareness of context in which the behaviors occurred and thus mitigated extreme perceptions. We also found that behavioral controls increased the selective perception bias which induced participants to see the behaviors their disposition to trust expected rather than the behaviors that actually occurred.