The influence of an activity awareness display on distributed multi-team systems
Proceedings of the 28th Annual European Conference on Cognitive Ergonomics
Journal of Management Information Systems
Do you see that I see?: effects of perceived visibility on awareness checking behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Cross-Purposes of Cross-Posting: Boundary Reshaping Behavior in Online Discussion Communities
Information Systems Research
Predicting users' return to virtual worlds: a social perspective
Information Systems Journal
Personality-targeted design: theory, experimental procedure, and preliminary results
Proceedings of the 2013 conference on Computer supported cooperative work
Exploring personality-targeted UI design in online social participation systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Researchers and designers have been building awareness displays to improve the coordination of communication between distributed co-workers since the early 1990s. Awareness displays are technology designed to provide contextual information about the activities of group members. Most researchers have assumed that these displays improve the coordination of communication regardless of the relationship between the communicating parties. This article examines the conditions under which awareness displays improve coordination and the types of designs that most effectively support communication timing without overwhelming people with irrelevant information. Results from a pair of laboratory experiments indicate that awareness displays containing information about a remote collaborator's workload lead to communication attempts that are less disruptive, but only when the interrupter has incentives to be concerned about the collaborator's welfare. High-information awareness displays harmed interrupters' task performance, while abstract displays did not. We conclude that a display with an abstract representation of a collaborator's workload is optimal; it leads to better timing of interruptions without overwhelming the person viewing the display.