Communications of the ACM - Special issue on computer graphics: state of the arts
The Architecture of Cognition
Information Systems Research
The creative process: the effects of group memory on individual idea generation
Journal of Management Information Systems
Information exchange and use in GSS and verbal group decision making: effects of minority influence
Journal of Management Information Systems
Information overload: addressing the productivity paradox in face-to-face electronic meetings
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Stimulating Thinking: Cultivating Better Decisions with Groupware Through Categorization
Journal of Management Information Systems
Using group support systems for developing a knowledge-based explanation facility
International Journal of Information Management: The Journal for Information Professionals
Information Systems Management
The gap between small group theory and group support system research
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
International Journal of e-Collaboration
Emergent roles in decision-making tasks using group chat
Proceedings of the 2013 conference on Computer supported cooperative work
The effects of navigation support and group structure on collaborative online shopping
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
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Previous research shows that synchronous text discussion through group support systems (GSS) can improve the exchange of information within teams, but this improved information exchange usually does not improve decisions because participants fail to process the new information they receive. This study examined one potential cause for this failure: Dual-task interference caused by the need to concurrently process new information from others while also contributing one's own information to the discussion. Although prior research argues that dual-task interference should be minimal, we found that it significantly reduced participants' information processing and led to lower decision quality. The effect sizes were large, suggesting that dual-task interference is one of a handful of major factors that exert the greatest influence on information processing and decision-making performance. We believe that these results call for an increased emphasis on and understanding of the cognitive underpinnings of GSS and virtual team decision making.