Trust between humans and machines, and the design of decision aids
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
Systems that support decision makers: description and analysis
Systems that support decision makers: description and analysis
Agents that reduce work and information overload
Communications of the ACM
The media equation: how people treat computers, television, and new media like real people and places
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Formal aspects of a generic model of trust for electronic commerce
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Trust Transfer on the World Wide Web
Organization Science
Communication and Trust in Global Virtual Teams
Organization Science
Combining IS Research Methods: Towards a Pluralist Methodology
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Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Impact of Anthropomorphic Interfaces on Influence, Understanding and Credibility
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
The role of trust in automation reliance
International Journal of Human-Computer Studies - Special issue: Trust and technology
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Multimedia-based interactive advising technology for online consumer decision support
Communications of the ACM - Special issue: RFID
Assessing the impact of internet agent on end users' performance
Decision Support Systems
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
What Builds System Troubleshooter Trust the Best: Experiential or Non-Experiential Factors?
Information Resources Management Journal
Attributions of Human-Avatar Relationship Closeness in a Virtual Community
WSKS '08 Proceedings of the 1st world summit on The Knowledge Society: Emerging Technologies and Information Systems for the Knowledge Society
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Journal of Management Information Systems
Consideration sets in online shopping environments: the effects of search tool and information load
Electronic Commerce Research and Applications
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
Expert Systems with Applications: An International Journal
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
Information about information: a taxonomy of views
MIS Quarterly
Journal of Management Information Systems
Effects of Automated and Participative Decision Support in Computer-Aided Credibility Assessment
Journal of Management Information Systems
The impact of testimonials on purchase intentions in a mock e-commerce web site
Journal of Theoretical and Applied Electronic Commerce Research
International Journal of Business Information Systems
Journal of Organizational and End User Computing
Antecedents of the Closeness of Human-Avatar Relationships in a Virtual World
Journal of Database Management
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As organizations increasingly utilize Web-based technologies to support customers better, trust in decision support technologies has emerged as an important issue in online environments. In this study, we identify six reasons users trust (or do not trust) a technology in the early stages of its use by extending the theories of trust formation in interpersonal and organizational contexts to that of decision support technologies. We study the particular context of decision support technologies for e-commerce: online recommendation agents (RAs), which facilitate users' decision making by providing advice on what to buy based on user-specified needs and preferences. A laboratory experiment is conducted using a multimethod approach to collect data. Both quantitative data about participants' trust in RAs and written protocols that explain the reasons for their levels of trust are collected. A content analysis of the written protocols identifies both positive and negative trust attributions that are then mapped to six trust reasons. A structural equation modeling analysis is employed to test the causal strengths of the trust reasons in explaining participants' trust in RAs. The results reveal that in the early stages of trust formation, four positive reasons (i.e., knowledge-based, interactive, calculative, and dispositional) are associated with higher trust in RAs and two negative reasons (i.e., calculative and interactive) are associated with lower trust in RAs. The results also demonstrate some distinctive features of trust formation with respect to decision support technologies. We discuss the research and practical implications of the findings and describe opportunities for future research.