The media equation: how people treat computers, television, and new media like real people and places
Issues and opinion on structural equation modeling
MIS Quarterly
Communication and Trust in Global Virtual Teams
Organization Science
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
Trust in inter-organizational exchanges: a case study in business to business electronic commerce
Decision Support Systems
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Journal of Management Information Systems
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
The Journal of Strategic Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Contrast and Assimilation Effects on Consumers' Trust in Internet Companies
International Journal of Electronic Commerce
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
Trust in a specific technology: An investigation of its components and measures
ACM Transactions on Management Information Systems (TMIS)
Trust and TAM in online shopping: an integrated model
MIS Quarterly
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While an increasing number of trust studies examine technological artifacts as trust recipients, there is still a lack of basic understanding of how technology trust relates to traditional trust and its role within the broader nomological net articulated in trust research. This paper suggests that technology trust is distinct from interpersonal trust i.e., trust in humans due to the different core characteristics of the trustees. To examine these differences, the authors first develop and validate a measure of technology trust comprised of IT-specific belief sources. Then, they articulate a research model that compares and contrasts technology trust and interpersonal trust. This study provides evidence that technology trust is associated with, yet distinct from, interpersonal trust. The authors found technology trust plays a dual role in the nomological net tied to individual intended behavior-exerting a direct and an indirect influence on a trust outcome. Rather than suggesting that technology trust substitutes for interpersonal trust, the findings suggest that technology trust complements interpersonal trust in affecting purchase intention.