Consumer trust in an Internet store
Information Technology and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Trust Transfer on the World Wide Web
Organization Science
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Communications of the ACM - New architectures for financial services
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
User satisfaction from commercial web sites: the effect of design and use
Information and Management
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Consumer value creation in mobile banking services
International Journal of Mobile Communications
M-banking services in Japan: a strategic perspective
International Journal of Mobile Communications
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Advances in Human-Computer Interaction
Exploring the value of purchasing online game items
Computers in Human Behavior
A secure energy-efficient m-banking application for mobile devices
Journal of Systems and Software
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
International Journal of Information Management: The Journal for Information Professionals
Evaluating citizens' readiness to embrace e-government services
Proceedings of the 13th Annual International Conference on Digital Government Research
Determining the relative importance of mobile banking quality factors
Computer Standards & Interfaces
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
The impacts of intrinsic and extrinsic motivators on ubiquitous delivery decision making
International Journal of Mobile Communications
Mobile banking in a developing economy: A customer-centric model for policy formulation
Telecommunications Policy
Mobile-banking adoption by Iranian bank clients
Telematics and Informatics
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
Understanding the evolution of consumer trust in mobile commerce: a longitudinal study
Information Technology and Management
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As mobile technology has developed, mobile banking has become accepted as part of daily life. Although many studies have been conducted to assess users' satisfaction with mobile applications, none has focused on the ways in which the three quality factors associated with mobile banking - system quality, information quality and interface design quality - affect consumers' trust and satisfaction. Our proposed research model, based on DeLone and McLean's model, assesses how these three external quality factors can impact satisfaction and trust. We collected 276 valid questionnaires from mobile banking customers, then analyzed them using structural equation modeling. Our results show that system quality and information quality significantly influence customers' trust and satisfaction, and that interface design quality does not. We present herein implications and suggestions for further research.