Evaluating weapon systems using ranking fuzzy numbers
Fuzzy Sets and Systems
Communications of the ACM - New architectures for financial services
Electronic commerce 2006: a managerial perspective
Electronic commerce 2006: a managerial perspective
Mobile services used in unstable environments: design requirements based on three case studies
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Prioritization of human capital measurement indicators using fuzzy AHP
Expert Systems with Applications: An International Journal
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
A model of consumer acceptance of mobile payment
International Journal of Mobile Communications
Measuring mobile banking customers' channel attribute preferences in service consumption
International Journal of Mobile Communications
An overview of mobile banking adoption among the urban community
International Journal of Mobile Communications
Determining the mobile commerce user requirements using an analytic approach
Computer Standards & Interfaces
Principles of Information Systems
Principles of Information Systems
Determinants of behavioral intention to mobile banking
Expert Systems with Applications: An International Journal
A multidimensional and hierarchical model of mobile service quality
Electronic Commerce Research and Applications
Consumer-based m-commerce: exploring consumer perception of mobile applications
Computer Standards & Interfaces
A fuzzy extension of Saaty's priority theory
Fuzzy Sets and Systems
An application of fuzzy AHP for evaluating course website quality
Computers & Education
Expert Systems with Applications: An International Journal
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
International Journal of Information Management: The Journal for Information Professionals
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The aim of this study is to use fuzzy analytic hierarchy process (AHP) with an extent analysis approach to develop a fuzzy evaluation model which prioritized the relative weights of m-banking quality factors between low- and high-experience groups. The research findings indicated that there are some similarities and differences between high- and low-experience groups with regard to the evaluation of m-banking quality. With respect to the final weights for the criteria level, both groups considered ''customer service'' to be the important factor affecting m-banking effectiveness. The research findings also provide insightful information to m-banking service providers so that they may improve the effectiveness and efficiency of m-banking.